Frequently Asked Questions
General Information
1. What is bonfett?
bonfett is an online shopping platform offering a wide range of high-quality products at affordable prices. We focus on fast delivery, secure payments, and a seamless shopping experience.
2. What products does bonfett sell?
We offer a variety of products across multiple categories, including fashion and more. Browse our collection to find the latest trends and must-have items.
3. Do I need an account to shop on bonfett?
No, you can shop as a guest. However, creating an account allows you to track your orders, save your shipping details, and enjoy a faster checkout process.
Ordering & Payments
1. How do I place an order?
Simply browse our website, add items to your cart, proceed to checkout, and choose your preferred payment method. Once your order is confirmed, you’ll receive an email with the order details.
2. What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, etc.)
- UPI & Digital Wallets (Google Pay, Paytm, etc.)
- Cash on Delivery (COD) – available for select locations
3. Can I cancel or modify my order?
Orders can be modified or canceled within 6 hours of placement. Once your order is shipped, cancellations are not possible.
Shipping & Delivery
1. Where does bonfett deliver?
We currently ship across India and we’re expanding our delivery network to reach more customers soon!
2. How long does shipping take?
We offer fast and reliable shipping, with most orders delivered within 4 to 8 business days. Delivery times may vary depending on your location.
3. Is shipping free?
Yes, we offer free shipping on all orders.
4. How can I track my order?
Once your order is shipped, you'll receive atracking number via email or SMS. You can use it to track your package under the"Track Order"section on our website.
Returns & Refunds
1. What is bonfett’s return policy?
For damaged products, submit an unboxing video within 5 days of delivery for returns or exchanges. Hassle-free process guaranteed. For any assistance, please contact customer care team using the number provided on the packing slip of your order.
2. How do I request a return or exchange?
To initiate a return or exchange, visit our Returns & Exchanges page, fill out the request form, and follow the instructions provided.
3. When will I receive my refund?
Refunds are processed within 15 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Customer Support
1. How can I contact bonfett customer service?
ur support team is available[Days & Hours]through:
📧Email: bonfettonline@gmail.com
💬Live Chat: Available on our website
2. Does bonfett offer discounts and promotions?
Yes! Subscribe to our newsletterand follow us on social media to stay updated on the latest deals, special discounts, and exclusive offers.